Refund Policy

At High-End N, we take pride in offering quality handbags designed for everyday style and functionality. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we provide a clear and transparent return and refund process.

1. Return Window

  • 30-Day Policy: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • Expiration: If 30 days have passed since your delivery, we are unable to offer a refund or exchange.

2. Eligibility & Product Condition

To be eligible for a return, your item must meet the following conditions:

  • Product Condition: The item must be in new, unused, and unworn condition.
  • Packaging: It must be in its original packaging with all tags and accessories included.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.

3. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or wrong product, we accept full responsibility for the return.
  • Customer Remorse: If you wish to return an item due to a change of mind, personal preference, or ordering the wrong color/size, the customer is responsible for arranging and paying for the return shipping costs.

4. Restocking Fees

  • No Hidden Fees: To provide a transparent experience for our customers, we do not charge any restocking fees on returns.
  • Restocking Fee: $0.

5. How to Start a Return

  • Return Method: All returns are handled by mail.
  • Step 1 — Contact Us: Email our support team at support@highendn.shop with your order number and the reason for the return.
  • Step 2 — Receive Instructions: Our support team will review your request and respond within 24 hours with specific return instructions.
  • Step 3 — Ship the Item: Pack the item securely and ship it to our official return address: 413 W 7th St, Los Angeles, CA 90014, United States

6. Refunds & Processing Time

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approval: If approved, the refund will be issued to your original payment method, PayPal.
  • Processing Time: Refunds are processed within 7 business days after approval.
  • Currency: All refunds are processed in US Dollars ($).

7. Exchanges & Cancellations

  • Exchanges: We accept exchanges for products. Please contact our support team to initiate the exchange process.
  • Cancellations: You may request a cancellation within 24 hours of placing your order. Once the order has been processed beyond this window, it cannot be cancelled.

Business Information

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